Delete your Kasi-Link account

Delete immediately inside the app, or request deletion when you cannot sign in.

Effective 31 August 2026

Fastest method: delete inside the app

Sign in to Kasi-Link.
Open Profile.
Select Delete account permanently.
Read the warning and confirm deletion.

This signs you out and permanently removes the account after the secure request succeeds.

Request deletion without the app

If you cannot sign in, send a request from the email address registered to your account. Include the registered email, phone number and whether the account is for a passenger or driver.

Email a deletion request

For account security, Kasi-Link may ask you to confirm information before completing a manual request.

What is deleted

Your sign-in account and access.
Your passenger or driver profile and directly associated personal details.
Saved emergency-contact and address information.
Active device and notification registrations associated with the account.

What may be retained

Limited trip, financial, safety, fraud-prevention or dispute records may be retained when reasonably required for an unresolved matter or legal obligation. Retained records are restricted and are not used to keep the deleted account active.

Need help?

Contact deenabster@gmail.com or 064 757 5023.