Cancellation policy

When a trip may be cancelled and how disputes are reviewed.

Effective 31 August 2026

1. Passenger cancellation

A passenger may cancel before completion. A fee may apply after driver acceptance, driver travel to pickup, a passenger no-show, repeated cancellation or verified operational loss.

2. Driver cancellation

A driver may cancel for an unsafe pickup, an unreachable or abusive passenger, vehicle or network difficulty, or another reason that prevents safe completion. Cancellation must not be misused.

3. Administrative cancellation

An authorised administrator may cancel for safety, fraud, payment disputes, system error, operational failure or policy breaches.

4. Disputes

Kasi-Link may review timestamps, route information, trip status, support records and other relevant evidence. Send disputes to deenabster@gmail.com.