Passenger rules

Simple rules for safe pickups, respectful trips and fair payment.

Effective 31 August 2026

1. Respect

Threatening, discriminatory, violent, abusive or unlawful conduct may result in cancellation, reporting, suspension or account termination.

2. Pickup and destination

Provide accurate locations and be ready when the driver arrives. A driver may request a nearby safer stopping point. Destination changes may affect the fare.

3. Payment and vehicle care

Pay the full fare through the enabled method. Passengers are responsible for damage or exceptional cleaning they cause.

4. Safety

Wear a seatbelt where available.
Do not distract the driver or request speeding, overloading or unsafe stops.
Do not carry illegal, explosive, highly flammable or dangerous items.
Use SOS only for genuine emergencies and support for genuine service problems.

5. Account action

Repeated non-payment, fraudulent activity, abuse, unsafe conduct or misuse of SOS may result in restriction or suspension.