Refund policy

How incorrect charges, duplicate payments and fare disputes are reviewed.

Effective 31 August 2026

1. Refund review

A refund may be considered when a trip was not provided, a payment was duplicated, a verified system or driver error caused an incorrect charge, or Kasi-Link cancelled after payment.

2. When a refund may be refused

A completed and correctly charged trip, late cancellation, passenger no-show, incorrect passenger-supplied locations, a policy breach, or an unsupported claim may not qualify.

3. Cash trips

Cash refunds require verification because payment is made directly during or after the trip.

4. Processing

Approved refunds are processed within a reasonable period depending on the payment method and provider. Send a request with the trip reference and evidence to deenabster@gmail.com.